Service maintenance of CNC laser machines in the company Virmer in the Netherlands and throughout Europe

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When buying a CNC machine, it is usually quite difficult to start the machine and run it properly if you do not have special training. Over the years, we have learned all the ins and outs of CNC machining.

We supply only those types of equipment, for which we can provide a comprehensive service.

Our engineers have been trained according to Wattsan technical standards. This experience allows us to reduce returns for warranty reasons to a minimum.

Our Mission

Is to make each of our clients a better business!

The 3 Step Quality Control

Before shipping to a client, our CNC equipment undergoes the 3 step quality control. It does not matter whether it is a laser marker or a metal-cutting machine. The 3 step quality control guarantees high quality equipment for our customers and us!

First, at the Wattsan factory
Then on arrival at our warehouse in the Netherlands
Finally, before being shipped to our customer

Training

Our purpose is to teach how to operate CNC equipment, how to work with different materials, how to organize your production, and much more.

Having received the experience and technical training of Wattsan engineers and technical personnel, our staff will give our customers and partners sufficient training to use the machine on your own.

Training can be carried out both offline and online.

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Customer Support

Our engineer is dispatched to your location for commissioning and technical assistance.

When it's necessary we will organize a video conference between you and the engineer.

Our support line is at your service to assist in equipment selection, answer your questions about machines and provide solutions to technical problems.

Consultation, demo, recorded tests and technical assistance can be done remotely.

Customer <span>Support</span> — “Each Wattsan machine owner gets lifetime online-support.”

At Virmer, there is an inner ranking system for our engineers. Training and certification on commissioning and new equipment takes place every six months. New employees undergo a mandatory training programme supervised by experienced old-timers.

<span>Our</span> Engineers — «Our task is to keep your machines running»

Level 1

Proficiency in working with fiber metal cutters, CO2 laser machines and CNC routers, fiber markers, laser welding and cleaning machines.
Level 2

Skillfull handling of CO2 laser machines and CNC routers, fiber markers, laser welding and cleaning machines.
Level 3

Use and maintance of CO2 laser machines and CNC routers.
Level 4

Work at the warehouse, machine preparations and carrying out of demonstrations.

What do you get with Virmer Service Support?

Virmer is ready to give all the necessary information on working with CNC machines and provides training for you and your operators. In the future, you will be able to operate your CNC equipment with confidence and produce quality products.

What our customers say about us

This laser engraver can engrave without any problem. How fast and easy it is able to customize products!

Riccardo Muscarella
Machine has a perfectly flat surface. It makes repetitive work easier for me!

Matteo Moras
Great job done within an hour. Thanks to the speed of the laser CO2 machine.

Roberto D'Adago
This model is great, and laser precision is crazy, it’s sharp as a razor!

Roger Jungo