Payment and delivery
Payment Methods
Bank Transfer
The primary payment method for all orders. After confirming your order, we issue an invoice with our bank details. Payment is accepted in EUR.
We provide a full documentation package for corporate and government clients, including an invoice, delivery note, and any additional documents required for accounting. For equipment purchased to order, payment can be split into two or three installments.
Leasing
Equipment financing through leasing is available via our partner DLL Group. This option is currently available for customers in the Netherlands, Belgium, Germany , France and Italy.
If you are interested in leasing, contact us at the pre-sales stage and we will connect you with the relevant DLL Group representative.
- Partner: DLL Group (www.dllgroup.com)
- Contact for leasing enquiries: info@virmer.com
VAT for EU B2B Clients
Delivery
How Delivery Works
| Shipping from | Eisenhowerweg 5F, 5466 AB Veghel, Netherlands |
|---|---|
| Coverage | Netherlands and throughout Europe (including the United Kingdom, Kosovo, and Saudi Arabia) |
| Carrier | Arranged by Virmer using freight partners |
| Delivery cost | Calculated based on total weight and dimensions of equipment |
| Delivery time | Confirmed before payment based on machine availability, order specifications, and destination |
| Tracking | Provided once shipment is booked |
Delivery Cost
Self-Pickup
You are welcome to pick up your equipment directly from our warehouse. Please arrange a pickup time in advance.
- Address: Eisenhowerweg 5F, 5466 AB
Veghel, the Netherlands - Contact before arrival: +31208082045 or info@virmer.com
Returns
Return process:
- Contact our after-sales team at help@virmer.com describing the issue with photos or video
- Our specialist will arrange for an inspection of the defective machine by an accredited Wattsan engineer
- If the defect is confirmed, we accept the return and arrange a repair, replacement, or refund
Return address: Eisenhowerweg 5F, 5466 AB Veghel, Netherlands
Warranty
Have a Question About Your Order?
- Before-sales: info@virmer.com
- After-sales: help@virmer.com
- Phone: +31208082045
- WhatsApp: +31 6 160 855 18
Frequently Asked Questions about Payment & Delivery
Can I pay in instalments without leasing?
Currently we do not offer instalment payment outside of the leasing programme. Leasing is available via DLL Group for customers in the Netherlands, Belgium, Germany, France, and Italy.
How long does it take to receive an invoice after placing an order?
We send the invoice within 1 business day of confirming your order. Contact info@virmer.com to start the process.
Is it possible to reserve a machine before payment?
Contact us to discuss reservation options - availability and lead times vary by model. Reach us at info@virmer.com or +31208082045.
Do you ship to the UK after Brexit?
Yes. We deliver to the UK. Note that customs duties and import VAT may apply depending on your business situation - we recommend checking with your customs broker in advance.
Is the equipment insured during transit?
Delivery is arranged by Virmer using freight partners.Insurance coverage depends on the freight partner and the terms agreed for your shipment. We will confirm whether transit insurance is included before the delivery is booked.
Can I inspect the machine at your warehouse before purchase?
Yes. We have a showroom and demonstration capability at our warehouse in Veghel, Netherlands. Contact us to arrange a visit - info@virmer.com or +31208082045.
