Laser Machine Warranty

Coverage at a Glance

What the Warranty Covers

Virmer's warranty applies to all laser and CNC machines sold by Virmer and covers:

1. Defects in materials or manufacturing that affect machine performance
2. Failures of electrical components, including power supplies, control boards, and motors
3. Mechanical failures not caused by operator error, normal wear and tear, or external factors
4. Laser tube failures caused by a manufacturing defect during the separate 6-month laser tube warranty period
5. Optics failures caused by a manufacturing defect, rather than contamination, incorrect maintenance, or collision
6. Software and firmware issues relating to software or firmware supplied with the machine 

What the Warranty Does Not Cover

The warranty does not apply to:

1. Consumables and wear parts, including lenses, mirrors, nozzles, and belts, except where a separate limited warranty is explicitly stated
2. Normal wear and tear or the gradual reduction in performance of components during normal use
3. Damage caused by incorrect operation, improper ventilation or cooling, insufficient maintenance, or the use of unsupported materials
4. Damage caused by power surges, water, fire, impact, contamination, or other external factors
5. Damage to components or faults caused by unauthorized repairs, modifications, or third-party alterations

How We Prevent Issues Before Delivery

Every Wattsan machine currently sold by Virmer goes through a three-step quality control process before it reaches the customer:

1. At the Wattsan factory in Jinan, China - initial inspection and calibration
2. On arrival at Virmer's warehouse in Veghel, Netherlands - full functional testing
3. Before shipment to the customer - final operational and packing inspection

How to File a Warranty Claim

If you believe your machine has a defect covered by the warranty, follow these steps:

1. Contact our after-sales team at help@virmer.com or call +31208082045.
2. Provide the machine model and serial number, purchase date, a detailed description of the issue, and photos or video showing the malfunction.
3. Our after-sales team will provide an initial response within 1 business day and arrange remote diagnostics, including a video call if required.
4. If the issue is covered by the warranty, Virmer will determine the appropriate service method and arrange repair or replacement of the faulty component.

How Warranty Service Is Arranged

The service method depends on the equipment type and whether the issue can be resolved remotely.

Large Machines

For metal cutting machines, CNC routers and milling machines, and CO2 laser machines, we begin with remote diagnostics. If the issue cannot be resolved remotely, an authorized service engineer will visit the customer's location.

1. For a confirmed warranty case, there is no charge for the engineer's working time or replacement parts covered by the warranty.
2. The customer pays the engineer's travel and related expenses, which are agreed in advance.

Compact Equipment

Laser markers, laser cleaning machines, and laser welding machines may be shipped to the Virmer warehouse in Veghel for physical inspection and repair, subject to prior agreement with our after-sales team.

Extended Warranty - Up to 60 Months

To check whether extended warranty is available for your machine, contact us before or at the time of purchase:

• Email: info@virmer.com
• Phone: +31208082045
• WhatsApp: +31 6 160 855 18

Warranty Support Contacts

After-sales email: help@virmer.com
Phone: +31 20 808 2045
Warehouse: Eisenhowerweg 5F, 5466 AB Veghel, Netherlands

Frequently Asked Questions about Warranty

Does the warranty cover the laser tube?

Yes. The laser tube is covered for 6 months from the delivery date against manufacturing defects. Normal loss of power, normal wear, contamination, improper cooling, incorrect operation, and physical damage are not covered.

Can I get warranty service if I am outside the Netherlands?

Yes. Virmer provides warranty service across Europe. Depending on the equipment and the issue, service may be handled remotely, through an on-site engineer visit, or - for laser markers, laser cleaning machines, and laser welding machines - by shipping the equipment to our warehouse in Veghel.

What information should I provide when filling a warranty claim?

Please provide the machine model and serial number, purchase date, a detailed description of the issue, and photos or video showing the malfunction.

Does the warranty still apply if I upgrade or modify the machine after purchase?

An unauthorized modification does not automatically cancel the entire machine warranty. However, the warranty does not cover modified components or faults and damage caused by an unauthorized modification, repair, or third-party alteration. Contact help@virmer.com before making changes to confirm whether they may affect your coverage.

How quickly will my warranty issue be resolved?

Our after-sales team will provide an initial response within 1 business day. Diagnosis and repair time depend on the type of fault, the equipment involved, parts availability, and whether an engineer visit or shipment is required.